FAQs & TIPS

COMMON FAQs

  • What makes your products natural and organic?

    Our products are made with only the finest natural and organic ingredients, free from harsh chemicals, parabens, sulfates, and artificial fragrances. We believe in using nature's goodness to nourish and protect your hair.

  • Are your products suitable for all hair types?

    Yes, our products are designed to be gentle and effective for all hair types, including dry, damaged, curly, straight, color-treated, and virgin hair.

  • How do I choose the right product for my hair type?

    Our product descriptions include information on the benefits and suitability for different hair types. If you're still unsure, feel free to contact us and we'll be happy to help you choose the best product for your hair needs.

  • Are your products vegan and cruelty-free?

    Yes, our products are 100% vegan and cruelty-free. We're committed to animal welfare and never test on animals or use animal-derived ingredients in our products.

  • Can I use your products on my scalp?

    Yes, our products are designed to be used on both hair and scalp. Our scalp serums and treatments are formulated to nourish and soothe the scalp while our shampoos and conditioners are gentle enough for daily use.

  • Can I return or exchange a product if I'm not satisfied?

    Thank you for considering our hair products! Due to the nature of our small business, we're unable to offer returns or exchanges on our products, as the cost of processing returns and exchanges is prohibitively expensive. As a small business, we strive to keep our costs low and our prices competitive. We strive to provide high-quality products that meet your needs, and we are confident that our products will work well for you. If you have any questions or concerns, please don't hesitate to reach out to us.

  • How do I use your products?

    We provide detailed instructions on our product labels and website. 

  • What products do you offer?

    We offer a range of natural and organic haircare products, including shampoos, conditioners, styling products, hair masques, and cremes. Our products are free from harsh chemicals and are designed to nourish and protect your hair.

  • How do I choose the right product for my hair type?

    Our products are labeled with specific hair types in mind (e.g. dry, damaged, oily). If you're unsure, our team can help you choose the best product for your hair type. You can also read our product descriptions and reviews to get a better idea of what each product does.

  • How do I place an order?

    You can place an order online through our website, social media platforms, and Etsy. We accept various payment methods, including credit cards and PayPal.

  • Will the new products be compatible with my existing hair type?

    Yes, all of our new products will be formulated to work with a variety of hair types, including Straight hair, Wavy hair, Curly hair, Kinky hair, Tight curls, Loose curls, Spiral curls, Fuzzy hair, Coily hair, Zig-zag hair, S-curl hair, Afro-textured hair, Relaxed hair, Permed hair, Virgin hair, Chemically treated hair, Colored hair, Shaved hair, Pixie cut hair, Layered hair, Bobbed hair, Short hair, Long hair, Thick hair, Thin hair, Fine hair, Coily hair, Spiral hair, Tightly curled hair. Additionally, there are also sub-categories such as 2A, 3B, 4C, and so on, which describe the specific texture and pattern of the hair. Our goal is to provide products that cater to a wide range of hair needs and preferences.



  • Are there any specific benefits or features of the new products?

    Yes, our new products will offer some exciting benefits that moisturizes and nourishes dry, damaged hair for a healthy, silky texture, repairs and protects hair from environmental stressors and heat styling, enhances shine and luminosity for a radiant, youthful appearance, and reduces frizz and flyaways for a sleek, manageable style. Our features will consist of Lightweight, non-greasy formula that absorbs quickly into hair, Leave-in treatment or styling product for versatility and convenience, and Plant-based antioxidants and vitamins to combat free radicals and promote healthy growth. We're really proud of the progress we've made and can't wait to share more with you!

  • Do you plan to expand your line for children and men?

    Our hair care products cater to both children and men! We understand that everyone's hair needs are unique, and our products are designed to be gentle and effective for all ages. 


  • Do you ship internationally

    Yes, we ship worldwide! Please note that international shipping rates and delivery times may vary depending on your location.

  • How long do your products last?

    Our products are designed to be used in moderation and can last for several months (for our oils) and 12-months for our other hair products. 

  • Can I use your products if I have color-treated hair?

    Yes, our products are safe to use on color-treated hair. 

  • Do you offer any products for specific hair concerns like dandruff or frizz?

    Yes, we have products specifically designed to address common hair concerns like dandruff, frizz, and dryness. Our products are made with natural ingredients that work to soothe and calm the scalp, while also nourishing and moisturizing the hair.

  • Do you offer any discounts or promotions?

    Yes, we offer discounts and promotions. Be sure to check out our website, Etsy, and Amazon, and follow us on all of our social media platforms to stay up to date on our latest offers!

  • How do I store my products to maintain their effectiveness?

    We recommend storing our products in a cool, dry place, away from direct sunlight. This will help preserve the potency and shelf life of our natural ingredients.

  • Can I purchase your products in-store?

    Currently, we only sell our products online. However, we're working to expand our distribution channels and may partner with local retailers in the near future.

  • How do I contact customer service?

    You can reach us by phone, email, or through our website's contact form.

  • What are your business hours?

    Our business hours are Monday-Friday, 9am-5pm EST. We'll respond to inquiries within 24-48 hours.

  • How do I stay up to date on new products, promotions, and news from your brand?

    Check our website and all of our social media platforms often for announcements on new product arrivals. Sign up for our newsletter or follow us on social media!

  • Are there any new haircare products in the pipeline?

    We're always working on new and exciting products to help our customers achieve their hair goals! While we can't reveal too much just yet, we can confirm that we're working on a few new launches that we think you'll love.

  • When can I expect to see new products from your brand?

    We're hoping to release some new products later this year, but exact dates are still TBD. Keep an eye on our website and all of our  social media channels for updates and sneak peeks!

  • Can I put in a request for a certain hair product?

    We get requests on a daily basis and we would 

    be happy to help with that! But, in the future. We appreciate your interest in our products and we do plan to gather feedback and suggestions at a later date which will help our production roadmap and prioritize future products.



HAIR TIPS TO REMEMBER

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